About me

Hey there, I'm David, and I'm making a career shift that's as exciting as it is unconventional.

Transitioning from a background in construction project estimation, I'm now fully immersed in the dynamic worlds of Cloud and Security. Actively pursuing certifications in Microsoft Azure and Security, I'm dedicated to equipping myself for this industry.

My resume showcases my commitment to hands-on learning, evident through projects ranging from secure cloud environment creation to automated ad-blocking filters. Beyond technical skills, I bring a customer-focused approach and efficient problem-solving abilities. I'm excited to explore opportunities in Cloud, Network Security, and beyond as I embrace the future of technology, one step at a time. Join me on this journey!

Certifications & Coursework

Daniel lewis
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Daniel lewis

Richard was hired to create a corporate identity. We were very pleased with the work done. She has a lot of experience and is very concerned about the needs of client. Lorem ipsum dolor sit amet, ullamcous cididt consectetur adipiscing elit, seds do et eiusmod tempor incididunt ut laborels dolore magnarels alia.

Resume

Experience

  1. Project Estimator

    2020 — 2023

    • • Led client communications for technical resolutions, ensuring timely and effective issue management, mirroring a strong customer support ethos.
    • • Spearheaded process automation, optimizing data workflows and enhancing project pipeline efficiency, improving technical procedures.
    • • Managed and executed support projects, ensuring timely resolution of technical issues and customer satisfaction.

  2. Project Support Coordinator

    2019 — 2020

    • • Devised and implemented highly efficient issue resolution procedures, guaranteeing swift and accurate responses.
    • • Initiated training initiatives, leveraging adaptable methodologies to enhance onboarding and productivity while optimizing data entry processes.
    • • Facilitated prompt and effective customer communication for proposal requests, resulting in elevated customer satisfaction.

  3. Customer Support Specialist

    2018 - 2019

    • • Delivered high-quality support for urgent cases, showcasing superior problem-solving, crisis management, and prioritization skills.
    • • Achieved operational efficiency by implementing automation in data processes and optimizing schedules.
    • • Resolved customer inquiries and issues through effective communication and problem-solving skills.

Education

  1. Century High School

    2005 - 2009

    High School Diploma

My skills

  • Microsoft Azure
  • Networking
  • Linux
  • Scripting

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